Resources&Support

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

1. Are you a “green” company?
2. At what resolution should I save my photos and graphics?
3. Can you send samples for testing?
4. Do you offer managed inventory or storage?
5. How do I get to Landmark Impressions?
6. How do I go about getting an estimate from you?
7. How long does it take for you to complete my order?
8. Is white considered a printing color?
9. Tips on file format setups
10. Tips on how to save your design files
11. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
12. What do I need to provide for variable data projects?
13. What file format should I use when submitting my electronic document for printing?
14. What is a "proof"?
15. What is the Pantone Matching System?
16. What is variable data printing?
17. What kind of work does your store do?
18. Why do the printed colors look different from the colors on my screen?

1. Are you a “green” company?

   Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, we can perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too.

2. At what resolution should I save my photos and graphics?

   Resolution should be set to 300 dpi.

   Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

   Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

3. Can you send samples for testing?

   Yes. With many projects, we have samples available for testing.

4. Do you offer managed inventory or storage?

   Yes! We are happy to help you manage your inventory. You can call us to ship your marketing materials to your customers. In some cases, minimum quantities may apply.

5. How do I get to Landmark Impressions?

   Click to go to our Contact Us page. There is an easy to read map! Of course, you can always call us to get directions! !-888-342-0440

6. How do I go about getting an estimate from you?

   You can use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. 1-888-342-0440. You will always get a person to help you during business hours!

7. How long does it take for you to complete my order?

   There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

8. Is white considered a printing color?

   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

9. Tips on file format setups

   Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your postcard.
   • Enclose all screen fonts and printer fonts
   • Include all placed images
   • Make sure your files are set with proper bleed, trim and safety areas.
   BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
   TRIM: This is the guideline where the card will be cut
   SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

10. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

11. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?

    The advantages of our duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.

12. What do I need to provide for variable data projects?

    We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.

13. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

14. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

    On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

15. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

16. What is variable data printing?

    Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

17. What kind of work does your store do?

    Offset Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

    Digital Printing Services- With the most up to date digital presses we can meet your color needs in the most efficient and cost effective manner.

    Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.

    Mailing service- From 100-10,000 pieces, generic mailings or specific mail merge, we will do it. By CASS Certifying and directly printing the address on the item to be mailed we will get you the lowest price allowable at the post office. We will also apply the 9 code zip while at the same time printing the bar code. This will get the mailing to its destination quicker than if you mailed it on your own.

    Bindery/Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.

    Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.

    Pick up & Delievery- We provide free pick up and delivery to all of our customers.

18. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.